The approach to the entire project began with developing a mobile app in order to transition from call center module to an on-demand real-time taxi booking platform. This was to enable instant communication with multiple touchpoints in real-time using advanced technology such as MQTT.

The next step was to develop an elaborate ERP platform integrating the mobile app with the Cloud-based call center module to build a complete taxi booking ecosystem, thereby making it a versatile booking system allowing customers to book via the mobile app or call center.

Customers got a complete and clear view of the travel history with referral, loyalty points and get access to offers and promotions.

The Dispatcher Panel offered interactive voice response and could handle multiple calls over a single line leading to enhanced volume of bookings.

Driver app allowed drivers to fully manage ongoing and existing trips, contact customers via in-built VOIP calling, manage payouts and position in que.

Integration with the payment gateway enabled to accept credit/debit card payments as well as cash settlements both in app and via the dispatcher. Integration with Bank API for automatic payouts of earnings to drivers periodically.

The system provided a powerful platform to manage the entire process with an admin dashboard.